Refund policy
1. Overview
We want you to be completely satisfied with your purchase. If there’s any issue with your order, we’re here to help.
2. Damaged, Defective, or Wrong Items
- If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery through WhatsApp at +91 8860100889 or email us at elaredecor.in@gmail.com
- Once verified, we’ll arrange a replacement or full refund to your original payment method or as store credit — as per your preference.
3. Returns
- Due to the fragile nature of our products and complexities of reverse logistics, we do not accept returns for reasons other than damage or defect.
- Please ensure that the product is in its original packaging when returning.
4. Refund Process
- After we receive the returned item, we’ll perform a quality check within 4–5 business days.
- Approved refunds will be processed within 2–3 business days thereafter.
- Refunds will be credited to your original payment method or issued as store credit, usable within 6 months.
5. Non-Returnable Items
Sale items, custom-made products, and gift cards are non-returnable and non-refundable.
