Return & Exchange Policy
1. Damaged, Defective, or Incorrect Products
We only accept damaged, defective, or incorrect product, please inform us within 48 hours of delivery.
To process the request:
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Customers must record an unboxing video before opening the package, clearly showing the sealed package and the entire unpacking process.
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This video serves as mandatory proof for damaged or incorrect items.
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Without proper video evidence, we may not be able to process the return or replacement.
Please contact our WhatsApp support at +91 8860100881 (Monday–Saturday, 10:00 AM – 6:30 PM).
2. Refund Process
Once the returned product is received and inspected, the refund will be processed.
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Refunds will be issued to the original payment method used during the purchase.
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Refund processing may take 5–7 business days after approval.
3. Exchange Process
We do not offer exchanges.
4. Contact Us
For return or exchange requests, please contact:
Elare – Home Décor
WhatsApp Support: +91 8860100881
Support Hours: Monday–Saturday, 10:00 AM – 6:30 PM
